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Order Tracking
1) Go to our site and click on TRACK YOUR ORDER (at the top center of any page)
2) ENTER YOUR invoice # which begins with the order date - ex:
200902210934060916
3 )Hit the update button
4) If a tracking # appears CLICK ON THE TRACK BUTTON This will redirect
you to UPS, Federal Express or USPS to track your order.
If no tracking number is available DON'T PANIC- It does not nessesarily
mean it has not been shipped it may simply mean the # has not been entered
into the system. If you do not have your invoice #, you may email us with your
name and order date or other info, and we can track the order for you.
Shipping Costs
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Purchase Amount
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Shipping Cost
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$0.01 thru $50.00
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$8.69
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$50.01 thu $100.00
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$10.89
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$100.01 thru $150.00
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$13.99
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$150.01 thru $200.00
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$15.99
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$200.01 thru $399.99
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$18.95
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Some heavy and oversized products such as gates and houses may require an
additional shipping cost.
This will be noted on the item page just under the product cost and also
on the checkout page.
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$400.00 and above
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$Free shipping
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The shipping costs here only apply to shipments within the continental US
. You will need to email us for a price quote for shipments outside the
continental US. Send requests to: Officialdoghouse@hotmail.com. Shipping costs
are based on the amount of your purchase. Your shipping costs are less per item when you order size increases. In effect, we offer a shipping discount as your purchase volume increases.
Some items require additional shipping costs because of bulk, weight or
both. When this applies it will be noted on the product description and added
at check out. When ordering several items your shipping cost per item is
greatly reduced.
Orders are processed within 48 hours and most orders are received in
7 -10 business days. Please allow 4 weeks or more for personalized and custom orders.
More Shipping Info
We ship throughout the US and Canada. For Canada, Alaska, and Hawaii. additional shipping costs are shown at the checkout page before you complete your purchase. Sorry, we do not offer express or overnight shipping.
How Long will my order take?
Because we have a large number of products from specialty companies the answer
varies a bit but, here are some general guidelines.
Most products are in stock and available for shipment
directly from our distributors and manufacturers within 48 hours. Most orders take 7-10 business days to reach their destination. Occassionally, a product is out of stock or is
delayed. When we learn of a delay, we will notify you via email. Custom, personalized and handcrafted items take longer. The details of added delivery times can be found on the product description page.
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